Original sales receipt or order number must accompany all return requests.
Forza Motor Works accepts returns for exchange, store credit, or refund within fourteen (14) calendar days of the delivery date, subject to the terms and conditions below. After fourteen (14) calendar days, all sales are final unless otherwise approved in writing by Forza Motor Works.
To be eligible for return, products must be in new, unused, unaltered, and resalable condition, including all original packaging, instructions, hardware, documentation, and accessories. Returned items must not show any signs of installation, use, wear, damage, modification, painting, coating, or alteration of any kind.
The following items are non-returnable and non-refundable:
• Special-order products
• Custom-built or made-to-order products
• Products manufactured to customer specifications
• Custom color or finish products
• Manufacturer-direct-shipped products designated as non-returnable
• Products with extended lead times, including but not limited to headers, exhaust systems, wheels, and other special-order performance products
• Any item specifically identified on the product page as non-returnable
Orders for special-order, custom-built, made-to-order, vehicle-specific, or manufacturer-direct-shipped products may not be canceled once the order has been submitted to the manufacturer.
If an item is received damaged during shipping or was shipped incorrectly by Forza Motor Works, Customer Support must be contacted within forty-eight (48) hours of delivery. Claims for shipping damage must include clear photographs of the product, packaging, shipping box, and shipping label at the time of unpacking.
Products determined by Forza Motor Works to have been incorrectly shipped may qualify for replacement, store credit, or refund at our sole discretion. Manufacturer defects are subject to the applicable manufacturer's warranty policies and procedures. Forza Motor Works does not provide any separate product warranty unless expressly stated in writing.
All returns must be authorized prior to shipment and must be assigned a Return Merchandise Authorization (RMA) number. The RMA number must be clearly displayed on the outside of the return package. Returns received without an authorized RMA number may be refused or denied credit.
To obtain a Return Merchandise Authorization (RMA), please contact:
Forza Motor Works
Email: info@forzamotorworks.com
All refunds, exchanges, and store credits are contingent upon inspection and approval of the returned merchandise. Forza Motor Works reserves the right to deny any return that does not comply with this policy.
Approved returns may be subject to a restocking fee of up to twenty five percent (25%) of the purchase price. Original shipping charges are non-refundable. Customer is responsible for all return shipping costs unless the return is the direct result of an error made by Forza Motor Works.
FITMENT, INSTALLATION & PRODUCT USE
Customer is responsible for verifying vehicle compatibility, fitment, and intended use prior to installation. While Forza Motor Works makes reasonable efforts to provide accurate product information and fitment guidance, final responsibility for compatibility rests solely with the customer.
Products that have been installed, test-fitted, modified, painted, coated, damaged, or otherwise used are not eligible for return.
Many aftermarket performance products are intended for off-road, racing, or competition use only and may not be legal for use on public roads in all jurisdictions. Customer is solely responsible for determining compliance with all applicable federal, state, and local laws and regulations.
LIMITATION OF LIABILITY
FORZA MOTOR WORKS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING FROM THE PURCHASE, INSTALLATION, USE, MISUSE, FAILURE, OR INABILITY TO USE ANY PRODUCT SOLD BY FORZA MOTOR WORKS.
FORZA MOTOR WORKS SHALL NOT BE RESPONSIBLE FOR LOSS OF TIME, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF VEHICLE USE, TOWING CHARGES, RENTAL VEHICLE COSTS, STORAGE FEES, DIAGNOSTIC FEES, INSTALLATION COSTS, REMOVAL COSTS, ALIGNMENT CHARGES, TUNING FEES, SHIPPING EXPENSES, FINES, PENALTIES, PROPERTY DAMAGE, VEHICLE DAMAGE, OR ANY OTHER INCIDENTAL OR CONSEQUENTIAL LOSS OR EXPENSE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, FORZA MOTOR WORKS' TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THE PURCHASE OR USE OF A PRODUCT SHALL NOT EXCEED THE AMOUNT PAID FOR THE SPECIFIC PRODUCT GIVING RISE TO THE CLAIM.
By placing an order with Forza Motor Works, the customer acknowledges and agrees to all terms and conditions contained herein, including all return, exchange, warranty, and limitation-of-liability provisions.
At Forza Motor Works, we are committed to providing reliable shipping and transparent order fulfillment for our customers. Due to the specialized nature of aftermarket performance parts, shipping methods, processing times, and product availability may vary.
By placing an order with Forza Motor Works, customers acknowledge the shipping terms outlined below, subject to applicable law.
Forza Motor Works offers FREE standard shipping on eligible orders over $295 within the contiguous United States.
The following conditions apply:
Forza Motor Works reserves the right to modify or discontinue shipping promotions for future orders without prior notice.
In-stock products typically ship within 1–2 business days, excluding weekends and holidays. Orders placed after 9:00 AM Eastern Time may begin processing the following business day.
Processing times are estimates and may vary depending on product availability, payment verification, manufacturer fulfillment, and other factors.
Not all products listed on our website are physically stocked at our facility. Certain items are sourced from manufacturers or authorized distributors and may ship directly from those suppliers.
Product availability and lead-time estimates are subject to change.
Forza Motor Works makes reasonable efforts to fulfill orders within the stated time frame. When an order cannot ship within the promised time, customers will be provided the applicable delay notification, cancellation options, and refunds required by law.
Customers with specific deadlines should contact us before ordering to confirm current availability and estimated shipment timing.
Many performance products, including certain exhaust systems, headers, wheels, carbon fiber components, and other vehicle-specific upgrades, are manufactured or sourced specifically for individual orders.
These items may have extended production or fulfillment lead times.
Customers are encouraged to confirm lead times before ordering time-sensitive products.
Forza Motor Works is not responsible for costs associated with installation appointments, vehicle downtime, rental vehicles, or other consequential expenses resulting from a product's delayed arrival, to the maximum extent permitted by law.
Large, heavy, or oversized products may require freight transportation.
Freight shipments are excluded from all free-shipping promotions unless expressly stated otherwise in writing.
Applicable freight charges will be disclosed at checkout or quoted and approved before fulfillment.
Freight delivery may require a commercial receiving address, loading dock, forklift, liftgate service, or other arrangements.
Additional services requested by the customer, including residential freight delivery, liftgate assistance, delivery appointments, or redelivery, may incur additional charges disclosed before the service is arranged.
Freight Inspection Requirements
Customers receiving freight shipments should inspect the shipment before signing the carrier's delivery receipt.
If visible damage is present, the customer should:
Failure to document visible freight damage at delivery may limit the ability to recover compensation from the carrier.
Customers should not refuse a damaged shipment without first contacting Forza Motor Works for instructions, unless acceptance would be unsafe or impractical.
All merchandise should be carefully inspected immediately upon delivery and before installation.
Customers should report visible damage, concealed damage, missing components, or incorrect merchandise to info@forzamotorworks.com within 48 hours of delivery whenever possible.
Claims should include:
Customers must retain all original packaging, protective materials, and accessories until the claim has been reviewed.
Damaged or incorrect merchandise should not be installed, modified, painted, coated, or otherwise altered before contacting Forza Motor Works.
Installation or modification before inspection may complicate the verification of a claim and limit available remedies where permitted by law.
Forza Motor Works will review reported issues and coordinate with the carrier or manufacturer as appropriate. Verified shipping errors and damage claims will be resolved through applicable replacement, repair, or refund remedies.
The 48-hour reporting period is intended to facilitate timely carrier claims and does not eliminate any rights or remedies that cannot legally be waived.
Once an order ships, customers will receive tracking information when available.
Carrier delivery estimates are not guaranteed unless an applicable guaranteed service has been expressly purchased.
Forza Motor Works is not responsible for carrier delays beyond our reasonable control, including weather disruptions, transportation interruptions, customs processing, or other carrier-related issues. This limitation does not affect any refund or delivery obligations imposed by applicable law.
Packages Marked as Delivered
If a package is marked as delivered but cannot be located, customers should contact us promptly.
Forza Motor Works may review tracking records, proof of delivery, photographs, signature records, and other available information to investigate the shipment.
Where appropriate, customers may be asked to assist with a carrier investigation or provide supporting documentation.
A carrier's delivered status or signature record may be considered evidence of delivery but does not automatically eliminate applicable customer rights.
Claims involving suspected theft, fraudulent activity, or unauthorized receipt will be evaluated individually in accordance with applicable law.
Forza Motor Works reserves the right to require signature confirmation for any shipment, particularly high-value merchandise.
Signature confirmation may be required regardless of whether the customer requests it.
Customers are responsible for making reasonable arrangements to receive shipments requiring a signature.
Additional shipping insurance or special delivery services may be available upon request before shipment, subject to carrier availability and applicable charges.
Forza Motor Works may obtain shipping insurance or use alternative shipping services at its discretion.
Customers are responsible for providing accurate and complete shipping information at checkout.
Address changes must be requested as soon as possible. Changes cannot be guaranteed after fulfillment or shipment.
If a shipment is returned because of an incorrect address, unsuccessful delivery attempts, refusal of delivery, or failure to collect the package, the customer may be responsible for applicable return transportation, storage, and reshipping costs, except where the return results from an error by Forza Motor Works or applicable law provides otherwise.
Any refund or restocking fee associated with an authorized return will be governed by our Returns & Refund Policy and applicable law.
Unauthorized refusals or shipment returns do not automatically constitute an approved product return.
Forza Motor Works offers international shipping to eligible destinations.
International customers are responsible for applicable customs duties, import taxes, tariffs, brokerage charges, and other government-assessed fees unless expressly included in the order at checkout.
International shipments may experience additional delays due to customs clearance or import inspections.
Customers are responsible for confirming that ordered products are permitted for import and comply with applicable local regulations.
Where legally permitted, additional costs incurred because of rejected imports, incorrect documentation supplied by the customer, or refused deliveries may be charged to the customer.
Shipping charges are determined by the merchandise, destination, shipment dimensions, selected service, and applicable promotional terms.
Special handling, freight, or other additional service charges will be disclosed before the customer is committed to paying them.
Original outbound shipping charges are generally non-refundable for voluntary returns, subject to our Returns & Refund Policy and applicable law.
Eligible merchandise returns may be subject to a restocking fee of up to 25%, as outlined in our Returns & Refund Policy.
Special-order, custom-built, made-to-order, and certain manufacturer-direct-shipped items are subject to additional restrictions described in that policy.
Shipping-related disputes, damaged goods, incorrect shipments, and legally required cancellations are not treated as ordinary voluntary returns.
To the maximum extent permitted by applicable law, Forza Motor Works shall not be liable for indirect, incidental, special, or consequential losses arising from shipping or delivery delays, including loss of vehicle use, missed installation appointments, lost revenue, storage expenses, rental vehicle costs, towing charges, or other related expenses.
Nothing in this policy excludes liability that cannot legally be excluded or limits any customer's non-waivable rights under applicable consumer protection laws.
This Shipping Policy should be read together with our Returns & Refund Policy and Terms of Service.
For shipping questions, freight quotes, order updates, or delivery assistance, please contact:
Forza Motor Works
1947 Stout Drive, Unit C
Warminster, PA 18974
Email: info@forzamotorworks.com
Website: www.forzamotorworks.com
Forza Motor Works proudly offers international shipping to customers around the world. We specialize in premium automotive performance parts and accessories for Porsche, Corvette, BMW, Lamborghini, McLaren, Ferrari, and other high-performance vehicles.
International shipping availability, rates, and delivery times vary depending on the destination, product dimensions, weight, and applicable import or export restrictions.
Please review the following terms before placing an international order.
All customs duties, import taxes, VAT, tariffs, brokerage fees, customs clearance charges, and other government-imposed fees are the responsibility of the customer unless expressly included and collected at checkout.
These charges are not included in our advertised product prices or standard international shipping charges unless specifically stated otherwise.
International orders are generally shipped with duties and taxes unpaid, meaning the customer or recipient is responsible for paying applicable import charges before the shipment can be released for delivery.
Important information:
Failure or refusal to pay applicable customs charges does not automatically qualify an order for cancellation or a full refund.
International shipping charges are determined by the destination, weight, dimensions, declared value, and selected shipping service.
Rates may be displayed during checkout or quoted separately for oversized, high-value, or specialty shipments.
International orders are excluded from domestic free-shipping promotions, including our free-shipping offer on qualifying orders over $295.
Large exhaust systems, bumpers, wheels, and other oversized products may require specialized shipping or freight services.
Any additional freight or handling charges requiring customer approval will be disclosed before fulfillment.
Order processing times vary depending on product availability, manufacturer lead times, and shipping destination.
Certain products may be special-order, made-to-order, or shipped directly from our manufacturing and distribution partners.
International transit estimates do not include customs processing, inspections, or clearance delays.
Delivery times are estimates unless expressly guaranteed in writing. Forza Motor Works cannot guarantee delivery dates affected by customs authorities, international carriers, transportation disruptions, or other circumstances beyond our reasonable control.
If we cannot ship an order within the applicable promised timeframe, we will provide the delay notifications, cancellation options, and refunds required by law.
Customers with specific deadlines should contact us before ordering.
The customer is responsible for confirming that the merchandise purchased may be legally imported, possessed, installed, and used in the destination country.
Certain automotive performance components, including exhaust systems, catalytic converters, headers, downpipes, ECU tuning products, and emissions-related components, may be subject to local regulations or import restrictions.
Forza Motor Works does not guarantee that a product complies with the emissions, road-use, safety, registration, or import requirements of every country.
Customers are responsible for obtaining any necessary import permits, licenses, approvals, or documentation required by their local authorities.
Forza Motor Works reserves the right to decline or cancel orders when export restrictions, manufacturer limitations, shipping regulations, sanctions, or other legal restrictions prevent fulfillment.
We will provide accurate export documentation as required by applicable law.
If an international shipment is refused, abandoned, or returned because the customer fails to pay applicable customs charges, provide required documentation, or comply with import requirements, additional expenses may result.
To the extent permitted by applicable law, the customer may be responsible for reasonable and documented costs resulting from such circumstances, including:
Where a voluntary return is otherwise authorized, applicable restocking fees may also apply in accordance with our Returns & Refund Policy.
Any eligible refund may be reduced by legally recoverable costs associated with the refused or returned shipment.
Packages abandoned, confiscated, or destroyed by customs authorities due to a customer's failure to comply with applicable import requirements may not qualify for a refund, except where required by law or where the issue results from an error or breach of obligation by Forza Motor Works.
Customs authorities and international carriers may determine whether an undeliverable shipment can be returned, held, or destroyed.
Customers should inspect all shipments immediately upon delivery and before installing or modifying any merchandise.
If a shipment arrives damaged, incomplete, or incorrect, please contact info@forzamotorworks.com within 48 hours of delivery whenever possible.
Please provide:
All original packaging, protective materials, hardware, and accessories should be retained until the claim has been reviewed.
Damaged merchandise should not be installed, modified, painted, or altered before contacting Forza Motor Works.
Forza Motor Works will assist with reasonable carrier investigations and claims. Claims will be evaluated according to the circumstances, applicable carrier terms, and relevant law.
Carrier tracking information, delivery confirmations, and signature records may be used to investigate shipments reported as missing or undelivered.
A 48-hour reporting request does not waive any legally protected rights concerning damaged, defective, or incorrectly supplied merchandise.
Certain performance products are manufactured, sourced, or configured specifically for individual customers.
Special-order, custom-built, made-to-order, and certain manufacturer-direct products may not be eligible for cancellation once production has begun or the order has been submitted to the manufacturer, subject to applicable law.
Manufacturer production and international shipping delays do not independently create a right to cancel a custom order beyond the rights provided by applicable law or our published terms.
Customers should review product lead times and cancellation restrictions before purchasing.
Nothing in this section limits any statutory right to cancel an order because of a failure to ship within the required timeframe.
International returns are subject to our published Returns & Refund Policy and any applicable mandatory consumer protections.
Eligible voluntary returns must be authorized in advance and assigned a Return Merchandise Authorization (RMA) number.
Unless otherwise required by law or agreed in writing:
Unauthorized international returns may be refused.
Forza Motor Works is not responsible for customs duties or import charges associated with an unauthorized return shipment, except where legally required.
Customers should contact us before initiating an international return so that appropriate documentation and shipping instructions can be provided.
Nothing in this policy restricts mandatory rights concerning cancellation, defective products, incorrect merchandise, or other statutory consumer protections.
To the maximum extent permitted by applicable law, Forza Motor Works shall not be liable for indirect, incidental, special, or consequential losses arising from international shipping delays, customs processing, import restrictions, or delivery interruptions.
Such losses may include vehicle downtime, missed installation appointments, labor charges, rental vehicles, storage costs, loss of revenue, and other consequential expenses.
These limitations do not exclude liability arising from our own obligations where such liability cannot legally be limited or excluded.
For international shipping inquiries, freight quotes, product availability, or assistance with an existing order, please contact:
Forza Motor Works
1947 Stout Drive, Unit C
Warminster, PA 18974
United States
Email: info@forzamotorworks.com
Website: www.forzamotorworks.com
By placing an international order, customers acknowledge the applicable shipping terms, subject to all mandatory consumer protection laws and other legal requirements.
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